Accessibility
This page describes CloudDream's current accessibility intentions, the storefront areas in scope, known limitations and the process for reporting a barrier. It is not a certification that every page or third-party service is barrier-free.
Scope
The scope is the CloudDream online storefront, including navigation, collection and product browsing, cart, account, contact and policy pages maintained through this Shopify theme. Checkout, payment services, embedded apps and linked third-party sites may use interfaces maintained by their providers.
Practical intentions
Theme work aims to provide logical headings, keyboard access, visible focus, labelled controls, readable contrast, useful link text, meaningful alternative text for informative images and reduced dependence on colour alone. Product and policy copy should use clear language and preserve zoom and text resizing where the browser supports them.
Known limitations
Third-party app content, checkout or payment interfaces, older uploaded documents and images supplied without complete descriptions may not behave consistently with the rest of the theme. New content or app updates can also introduce a barrier. If a task cannot be completed, contact us so we can review the specific page and discuss another way to provide the information or service where practical.
Review process
Our response process is to record the page and task, review the report, try to reproduce the barrier and identify whether the theme, content or a third-party provider is responsible. We then prioritise a practical correction or alternative and may contact the reporter for details or to explain the outcome. We do not promise a fixed response time.
Contact CloudDream with the page address, the action you were trying to complete, what happened, your browser or device and any assistive technology used. Include a preferred contact method if you want a follow-up.
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